Refund & Cancellation Policy

1. Try Before You Buy

We strictly follow a "Try Before You Buy" policy.
For all our TDL modules and Cloud Apps, we provide Free Trial Versions or Live Demos. We strongly encourage you to install the trial, test the features, and ensure compatibility with your system before making a purchase.

2. No Refunds on Successful Orders

By completing a payment, you acknowledge that you have tested the demo and are satisfied with the product.

Once a payment is processed and the Server is Provisioned or the Download Link is generated, the sale is considered final. We do not offer refunds for "change of mind" or "incompatibility" issues that could have been identified during the trial period.

3. Exception: Technical Failure

We stand behind our code. You are eligible for a Full Refund ONLY if:

• The TDL/App fails to function as described/demonstrated.
• AND our Support Team is unable to resolve the issue within 72 hours of you reporting it.

4. Processing Timeline

If a refund is approved under the "Technical Failure" clause, it will be processed to the original payment method within 5–7 business days.